MPA Skills' Policies
- Access and Equity Policy 200224.pdf
- Appeals Policy 200224.pdf
- Assessment Policy 200224.pdf
- Complaints Policy 200224.pdf
- Enrolments Policy 200224.pdf
- Issuing Certification Policy 200224.pdf
- Privacy Policy 200224.pdf
- Recognition Policy 200224.pdf
- Records Management Policy 200224.pdf
- Refund Policy 200224.pdf
- Work Health and Safety Policy.pdf
MPA Skills' Manuals
MPA Skills' Forms
- Appeals Lodgement Form 200224.pdf
- Complaints Lodgement Form 200224.pdf
- Course Withdrawal or Amendment Form 200224.pdf
- Credit Transfer Application Form 200224.pdf
- RPL Application Form 200224.pdf
- Refund Request Form 200224.pdf
- White Card Replacement Form 200224.pdf
Complaints Procedures
Raises the concern with MPA Skills staff. Attempt to resolve the complaint immediately. If the matter is successfully resolved, complete the “Complaints Lodgement.
Complaints Lodgement Form
Please use this form to outline the nature/circumstances of your complaint, including what actions have you taken, in an attempt to resolve this matter and what action/resolution would you like to see occur/implemented.